DISGRACE

I have spent a considerable amount of money with Cielo Furniture store in the last couple of weeks and the level of service received from them I can only sum up as an absolute DISGRACE. It's a pity you cannot attach images of the state in which the products were received and I've only received 2 of 13 items to date. Firstly, they use a third party courier to transport their premium pieces of furniture. The Jagger Spice corner couch arrived with an entire part of the couch missing as well as the ottoman. As their policy is door to door delivery, there is no possibility to address this issue with the courier at the time, as they simply offload outside of their vehicle and leave the rest up to you. Where their waybill states 3 boxes, we in actual fact received 4 boxes but this was due to the part delivery of a bed which was delivered a few days ago. The bed was delivered in second hand boxes, belonging to other furniture pieces from the store and arrived with no instructions on how to assemble as a result. To date, the above has yet to be resolved, they have been unwilling to accommodate nor acknowledge that this is simply unacceptable. My recommendation and I will be sure to follow my own advise, rather spend your money with an alternate furniture company who believes in service, quality and delivery, because this company is clueless and could learn a lot. They haven't quite cottoned on to the fact that although their furniture is great, without the after sales, service and delivery you cannot and will not retain clients.