hH
heidibransby H
1 reviews | Active since May 2016
15 Jul 2022, 12:45
Disappointment In Cielo Experience Results In Order Cancellation
Disappointed with my experience with this company. Their website fails to communicate a number of "issues" one will experience as a new business client. I'm currently awaiting a reversal of my credit card transaction linked to an order I placed with them. Hoping for a positive cancellation outcome.
Helpful (0)
Replies (6)0
Replies (6)
Cielo's replyOfficial
15 Jul 2022, 12:54Dear Heidi
Thank you for your review.
Without feedback from our customers, we will never know where we should improve.
On behalf of Cielo and more specifically the Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
Your feedback is well received.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
I have addressed your areas of concern and will endeavor to improve our customer service experience.
Kind Regards
Customer Care
Customer Care
Cielo's reply15 Jul 2022, 12:54
Official
Dear Heidi
Thank you for your review.
Without feedback from our customers, we will never know where we should improve.
On behalf of Cielo and more specifically the Customer Care Department, please accept my apologies for any inconvenience caused and any lack of service on our part.
Your feedback is well received.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
I have addressed your areas of concern and will endeavor to improve our customer service experience.
Kind Regards
Customer Care
Customer Care
hH
heidibransby H's updateReviewer Update
15 Jul 2022, 13:05To whom it concerns in customer care @ Cielo. Thank you for your reply. However, the matter now outstanding remains Cielo's confirmation related to my refund arrangements. I await specific feedback to my direct email address already on your company records. Please refer to your ***xLisa / xnna in-house.
hH
heidibransby H's update15 Jul 2022, 13:05
Reviewer Update
To whom it concerns in customer care @ Cielo. Thank you for your reply. However, the matter now outstanding remains Cielo's confirmation related to my refund arrangements. I await specific feedback to my direct email address already on your company records. Please refer to your ***xLisa / xnna in-house.
Cielo's replyOfficial
15 Jul 2022, 13:09Dear Heidi
Thank you for your response.
We have liaised with the Online Sales Team and we can confirm that an urgent refund will be processed and you will be informed directly of the progress of the refund.
Please look out for the contact that will be made with you.
Kind Regards
Customer Care
Thank you for your response.
We have liaised with the Online Sales Team and we can confirm that an urgent refund will be processed and you will be informed directly of the progress of the refund.
Please look out for the contact that will be made with you.
Kind Regards
Customer Care
Cielo's reply15 Jul 2022, 13:09
Official
Dear Heidi
Thank you for your response.
We have liaised with the Online Sales Team and we can confirm that an urgent refund will be processed and you will be informed directly of the progress of the refund.
Please look out for the contact that will be made with you.
Kind Regards
Customer Care
Thank you for your response.
We have liaised with the Online Sales Team and we can confirm that an urgent refund will be processed and you will be informed directly of the progress of the refund.
Please look out for the contact that will be made with you.
Kind Regards
Customer Care
hH
heidibransby H's updateReviewer Update
15 Jul 2022, 13:14To whom it concerns in customer care @ Cielo. Thank you for your reply. I'm standing by for further information, and will close out this posting once resolved fully.
hH
heidibransby H's update15 Jul 2022, 13:14
Reviewer Update
To whom it concerns in customer care @ Cielo. Thank you for your reply. I'm standing by for further information, and will close out this posting once resolved fully.
Cielo's replyOfficial
15 Jul 2022, 16:25Dear Heidi
Thank you for your patience.
I have been advised that the urgent refund has been completed.
Please look out for an email with your proof of payment attached.
Kind Regards
Customer Care
Thank you for your patience.
I have been advised that the urgent refund has been completed.
Please look out for an email with your proof of payment attached.
Kind Regards
Customer Care
Cielo's reply15 Jul 2022, 16:25
Official
Dear Heidi
Thank you for your patience.
I have been advised that the urgent refund has been completed.
Please look out for an email with your proof of payment attached.
Kind Regards
Customer Care
Thank you for your patience.
I have been advised that the urgent refund has been completed.
Please look out for an email with your proof of payment attached.
Kind Regards
Customer Care
hH
heidibransby H's updateReviewer Update
20 Jul 2022, 10:18Today I confirm that Cielo has honoured its promise to refund my funds. I received my funds yesterday. There being no outstanding business between us, I am now closing this review. It is not possible to delete a review once published, even if the matter has been resolved amicably.
hH
heidibransby H's update20 Jul 2022, 10:18
Reviewer Update
Today I confirm that Cielo has honoured its promise to refund my funds. I received my funds yesterday. There being no outstanding business between us, I am now closing this review. It is not possible to delete a review once published, even if the matter has been resolved amicably.