Disappointing service

Good day

I made my purchase on the 11/12/22. I recieved the confirmation of purchase on the same day. According to the confirmation the order had been queed for dispatch and a confirmation for dispatch and tracking number was going to be sent to me once effected. This did not happen the last communication I recieved from Cielo was on the 11/12/22. There was a disclaimer that purchase could take up to 3 weeks to be delivered which was noted. Post the 11/12/22 I never recieved any communication from Cielo with regards to the dispatch on the 5/01/23 I then made a cancellation via email and later called and spoke to D....... To my surprise according to her the chairs had been delivered to my house. I told her that they were not and she committed to sending proof from courier that they had been delivered to my house and said they cannot do a refund until those chairs were back at their warehouse. 10 days later I had not recieve such proof, I called again and I spoke to D.......'s boss who assured me that she will have the matter resolved. Later that day I recieved approval for refund. When the refund was eventually effected it was R5550 and not R6550 which I had paid. I sent an email to D..... enquiring this, I never got her response. I then called her and she told me that the delivery is not refundable it's terms and conditions. I said I understand that but they never delivered. She told me the items were dispatched and they tried to deliver to my house several times but were unable I told her that is impossible but nonetheless they must show proof if there is no proof then I want my refund. I have no business with the courier that is between her and them. I paid for the items to be delivered to my house and since they were never delivered in the 1st place, I want my delivery fee. She told me she will go an extra mile for me and get the proof that was on the 1st of February today being the 9th I have not received any communication from her.

I am very disappointed by such service from Cielo, there is absolutely no logic that I would pay for furniture to be delivered to my house and it doesn't, and I am still charged for it. Very disappointing