Disappointing service

On 25 January 2019 I purchased trend couch, head board and painting at the Stoneridge branch, spending about R11 000.

My delivery came on 30 January but to my inconvenience there were no *****s for the couch legs I notified the store via telephone and was told a story about customer service. To date I have been waiting. I called the store numerous times on 5th February and there is absolutely no sense of urgency from them as they keep telling me "My Query" has been transferred to customer care. Which is absolutely not my problem and has nothing to do with me. And I'm now being inconvenienced for someone else's incompetence. I told a lady from the store yesterday that im hosting people on 6th February and she promised to make a plan. And as expected she didn't bother reverting to me.