Disappointing experience

Unfortunately, my experience was not so nice from the beginning. I wanted to buy a headboard it wasn't clear if it is in stock, so I called and the lady told me it is out of stock so it will take up to 8 weeks to make me one, so I've opted to buy another one that the site indicated that stock is available only to receive an email 2 days later informing me that it is out of stock and I need to wait 6 to 8 weeks. At that stage I called for support and a pleasant lady told me that she can also see that the site says it is in stock and that she will escalate it and make sure that they will rush my order. She did confirm via an email that she is doing everything in her power to move things for me. Unfortunately, she has very little effect on the manufacturer, when it was time for shipment she advised me that she'll process my order ASAP and was surprised few days later to hear from me that I didn't get any notifications from their courier service. I had a tracking number that wasn't tracking anything, so I had to make a few calls to Usifast to check when will I get it. Eventually, after many calls and emails, I've received my headboard on Friday at 4pm only to discover that 1 of the lags is broken (not surprising as a check at the shops told me it is worth .60c), and it wasn't from the delivery it was clear that it left the factory like that. Again I'm on the phone sending pictures to the lady from sale support that was helping me in my agonising 6 and a half weeks journey. (my husband replaced the legs). On Monday, I got a call from costumer care asking if they can come and replace it I said no thank so they offer me R700 voucher for my experience that I've accepted. I must say other than the very cheap legs they give for an expensive product the headboard is beautiful, and I felt that they're trying to help me but can't really do much. It isn't the first time that I buy from Cielo, but I'll recommend to not buy online but rather go to the shop and let the sells people process the order for you, they can confirm on the spot with the factory if stock is really available.