Disappointing and Unacceptable all round service

On the 12th January 2024 we placed our order and payment was made with Cielo, for a sideboard and coffee table for our office foyer area. On the 13th February a month later we received delivery of the order where both items were damaged and requested to be sent back to Cielo with a response from Cielo that the items we ordered were out of stock, if we would like to order a different item which was available, or receive a voucher to attain the stock that was damaged to which we declined and requested, the alternate option that was in stock, when going through the order process to then be told that the newly selected items have gone out of stock and that the original stock we ordered will arrive sooner then the newly selected stock. From that point there was a constant back and forth of products availability and unavailability until finally we were told that our originally selected item is in stock but only the sideboard not the coffee table, to which we accepted and said we will wait for the coffee table. On 27th March, 3 and a half months later, we received the second delivery of the sideboard only and to our disappointment that item again was damaged and not in good quality order to be displayed in a business entrance foyer. This service and lack of quality received from Cielo is appalling, disgraceful, frustrating and utterly ridiculous. The promise of customer service, customer communication and quality of product with high prices was extremely disappointing and unacceptable. After this dealing with Cielo they would not be on our recommended list of suppliers for furniture for homes or offices.