Disappointing Aftersales service

I bought high end dining chairs during the Black Friday that took forever to arrive, when they finally did - they were delivered in my absence and as soon as I saw them noted that two are damaged. I have been given a run around to have them exchanged. The agent is even referring to telephone conversations with me that never happened. Now I have two chairs I couldn’t even use during the festive season. I could not use my dining suite after paying quite a handsome amount to Cielo - mind you I probably spend over R50k a year at this store. Surely this is utter nonsense and poor service.