Disappointing

I ordered a coffee table online on November 2nd, and while it arrived a few days later, it was unfortunately damaged. I returned the table right away and requested a refund three weeks ago via email. To my surprise, I only received a call yesterday from a lady asking for order details, which made it clear that they were just now starting to address my request after all this time.

I also got an email asking for a bank confirmation letter and a copy of my ID for the refund process. I explained that I paid using a credit card, so I couldn’t provide that letter. Then I received another email asking for a screenshot of my account, which I promptly sent. Yet, I just got another email asking again for a bank confirmation letter!

I can't help but feel frustrated—why should I have to beg for my money back? Why is this process so complicated? I’m really disappointed with the level of service I've received.