1 reviews | Active since Apr 2018
Disappointing!!!!
Very poor quality and false advertising. Products does not look like the ones on their site.
Dear Annamie,
First of all, apologies for only responding to you now. We have only recently signed up to respond to reviews and working back on old reviews.
We consider every review important and investigate all of them. It is important for us to remain one of the best-rated retailers on Hello Peter, and for that reason, we need to take these reviews seriously and address them.
We investigated your purchase. You are correct to say that the bean bag you have received did not look like the one advertised. The bean bags were compressed by the factory before shipping. Due to the extended period being compressed it can take a while to expand. We apologise that your bag did not come with a tag stating this. We have now added this to all compressed bags. In future, we are planning to fill all bags in our warehouse and ship them uncompressed.
We take great care to ensure that photos on our website accurately portray the items we ship. We do not alter photography to be inaccurate. In your case, the compression of the product meant that it did not look the same as the website photo after opening. We do realise that it is sometimes difficult to portray an item 100% the same on a photo and for that reason we offer a 14-day money back satisfaction guarantee on all online purchases.
As to the delay in response from Customer Care. We apologise for any delay in communication and will investigate what has happened. Our policy is to respond to all customer care queries within 24-48 hours at the latest, often even sooner.
We believe you have been offered a full refund for this bean bag but you have elected to keep it.
We hope that despite the inconvenience you are enjoying your purchase.
Warm regards
Cielo
Posted on behalf of Senior Management
Best regards,
Dear Annamie,
First of all, apologies for only responding to you now. We have only recently signed up to respond to reviews and working back on old reviews.
We consider every review important and investigate all of them. It is important for us to remain one of the best-rated retailers on Hello Peter, and for that reason, we need to take these reviews seriously and address them.
We investigated your purchase. You are correct to say that the bean bag you have received did not look like the one advertised. The bean bags were compressed by the factory before shipping. Due to the extended period being compressed it can take a while to expand. We apologise that your bag did not come with a tag stating this. We have now added this to all compressed bags. In future, we are planning to fill all bags in our warehouse and ship them uncompressed.
We take great care to ensure that photos on our website accurately portray the items we ship. We do not alter photography to be inaccurate. In your case, the compression of the product meant that it did not look the same as the website photo after opening. We do realise that it is sometimes difficult to portray an item 100% the same on a photo and for that reason we offer a 14-day money back satisfaction guarantee on all online purchases.
As to the delay in response from Customer Care. We apologise for any delay in communication and will investigate what has happened. Our policy is to respond to all customer care queries within 24-48 hours at the latest, often even sooner.
We believe you have been offered a full refund for this bean bag but you have elected to keep it.
We hope that despite the inconvenience you are enjoying your purchase.
Warm regards
Cielo
Posted on behalf of Senior Management
Best regards,