Disappointed with Cielo

I received the replacement, however: 1. The part sent doesn’t have the hooking part which connects to the bigger part of the couch. 2. They sent me an old couch (only God know who used/sat on that couched) with marks that can’t get off, I tried to wipe them off and I couldn’t 3. I was clear during my chats with them that I want a new couch, I will not settle for nothing else, why would I take a couch less than a month for repairs, a couch that costed me R19k.

I am very upset with their service. They must Please come take their entire couch and give me my money back. I am soo over their extremely poor service and lack of attention.

Regards, Ntombi