RM
Rob M
1 reviews | Active since Sept 2013
22 Nov 2024, 16:54
Disappointed online purchase
Found 3 demo units in the website.I placed the order and paid for the units in Full. After a few days I sent a mail to follow up on the order which I was then told is on hold. A day later I was informed that they only has 1 unit available. After realising that nothing was going to come from my request I ask for a refund. Then came the news that it would take 7-14 days for the refund to reflect back in my account . This meant I could not secure alternative units. I have been unconvinced knowing this was no fault of my own
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Cielo's replyOfficial
22 Nov 2024, 17:03Dear Rob Minnaar,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused by this situation.
We understand how frustrating it must have been to place an order for the demo units, only to encounter delays and confusion around availability.
It is never our intention to cause our customers any difficulty, and we truly regret that our refund process is not satisfactory to you.
We understand the impact this delay has had, especially in terms of securing alternative units.
Kind Regards,
Customer Service Team.
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused by this situation.
We understand how frustrating it must have been to place an order for the demo units, only to encounter delays and confusion around availability.
It is never our intention to cause our customers any difficulty, and we truly regret that our refund process is not satisfactory to you.
We understand the impact this delay has had, especially in terms of securing alternative units.
Kind Regards,
Customer Service Team.
Cielo's reply22 Nov 2024, 17:03
Official
Dear Rob Minnaar,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused by this situation.
We understand how frustrating it must have been to place an order for the demo units, only to encounter delays and confusion around availability.
It is never our intention to cause our customers any difficulty, and we truly regret that our refund process is not satisfactory to you.
We understand the impact this delay has had, especially in terms of securing alternative units.
Kind Regards,
Customer Service Team.
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused by this situation.
We understand how frustrating it must have been to place an order for the demo units, only to encounter delays and confusion around availability.
It is never our intention to cause our customers any difficulty, and we truly regret that our refund process is not satisfactory to you.
We understand the impact this delay has had, especially in terms of securing alternative units.
Kind Regards,
Customer Service Team.