Disappointed in Cielo

Appalling Service and Lack of Accountability from Cielo – Still No Refund, Damaged Goods Thrice! I am beyond disappointed with the service received from Cielo. After multiple delays, damaged items, and empty promises, I am now left without a dining suite, without a lounge suite, and without my refund. Cielo has since collected the damaged dining sets, and the replacement couches that were delivered arrived scratched again — completely unacceptable for what is supposed to be a reputable furniture brand. To make matters worse, the refund proof of payment provided by Cielo reflects an incorrect account number, even though the correct details were supp****. When I raised this, I was informed that it will take another 14 days while they “verify where the money has gone” before I receive any feedback. This level of incompetence and disregard for customers is shocking. I have been patient and cooperative throughout this entire process, yet I am now sitting with no furniture and no refund — unable to replace the items I paid for in good faith. Cielo, I demand an immediate resolution — a full refund to the correct account without further delay and accountability for the repeated inconvenience caused. Consumers deserve better than this.

I am writing to follow up on my refund, which has been subject to ongoing delays and incorrect processing. After several weeks, I received only a portion of the refund approximately three weeks after the initial request. The remaining amount was then transferred to an incorrect card number, despite me having highlighted this issue during the first refund attempt. I was informed that I would receive feedback by 20 October, however, no update was provided, and I have since had to make several follow-up calls myself to obtain information. This continued delay and lack of communication have been extremely frustrating. I kindly request that this matter be resolved urgently, with confirmation of when the full refund will be correctly processed to the valid account details.
Despite numerous follow-ups, I am still without my furniture and have not received the full refund. This ongoing situation has caused significant inconvenience and disappointment, especially given the extended delays and repeated errors in processing. Thank you for your prompt attention to this matter.

i’m extremely disappointed with the ongoing experience I’ve had with Cielo regarding the quality of furniture delivered and how the matter has been handled. Since my initial complaint, replacement goods have been delivered five times, each time arriving in poor condition and in damaged packaging. Despite repeatedly raising concerns, the same issues continue. I was first told I could accept damaged goods and would receive a voucher for the inconvenience — which is unacceptable when paying a significant amount for products that should meet advertised quality standards. I was then advised to collect dining chairs from a showroom in Ballito, as it seemed assumed I would not be satisfied with further deliveries. Most concerning was the latest interaction where a manager conducted a “quality check,” shared videos, and later imp**** the chairs were fine and that I was the problem — despite previously acknowledging that the stitching on the chairs was skew and defective. I was further told that if I didn’t accept the goods this time, she would tell me to purchase elsewhere. This experience has been disrespectful, frustrating, and completely unacceptable. Customers should not have to fight repeatedly for basic quality. I am now requesting a full refund or replacement with properly inspected, quality products. If this cannot be resolved, I will be escalating the matter further. Very disappointed.