PM
Palesa M
1 reviews | Active since Dec 2021
11 Nov 2024, 14:52
Disappointed 😞
In February I returned an item which I wasn't satisfied with but Cielo still charges me for that item. I have been requesting them to send me a statement and that we could discuss how much I still owe, they didn't till they added the same amount of interest that I initially owed.
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Replies (3)
Cielo's replyOfficial
11 Nov 2024, 14:58Dear Palesa,
Thank you for reaching out to us.
We sincerely apologize for the frustration you’ve experienced.
We understand your concerns regarding the charges and the interest app**** to your account after the return.
Our customer care department will investigate and reach out to you soon with an update.
Kind Regards,
Customer Service Team.
Thank you for reaching out to us.
We sincerely apologize for the frustration you’ve experienced.
We understand your concerns regarding the charges and the interest app**** to your account after the return.
Our customer care department will investigate and reach out to you soon with an update.
Kind Regards,
Customer Service Team.
Cielo's reply11 Nov 2024, 14:58
Official
Dear Palesa,
Thank you for reaching out to us.
We sincerely apologize for the frustration you’ve experienced.
We understand your concerns regarding the charges and the interest app**** to your account after the return.
Our customer care department will investigate and reach out to you soon with an update.
Kind Regards,
Customer Service Team.
Thank you for reaching out to us.
We sincerely apologize for the frustration you’ve experienced.
We understand your concerns regarding the charges and the interest app**** to your account after the return.
Our customer care department will investigate and reach out to you soon with an update.
Kind Regards,
Customer Service Team.
PM
Palesa M's updateReviewer Update
13 Nov 2024, 14:38I would like to thank Cielo for contacting me immediately on Monday but I still feel like this problem started with your company and now I have to pay the attorneys of fever tree whereas you were supposed to have communicated with me before it got to this point, you never informed me the developments regarding my account which led to the mess I'm in now, I'm still not happy for I still have to pay what I'm not supposed to. Fevertree is telling me about Collier & Malan. When is this going to end
PM
Palesa M's update13 Nov 2024, 14:38
Reviewer Update
I would like to thank Cielo for contacting me immediately on Monday but I still feel like this problem started with your company and now I have to pay the attorneys of fever tree whereas you were supposed to have communicated with me before it got to this point, you never informed me the developments regarding my account which led to the mess I'm in now, I'm still not happy for I still have to pay what I'm not supposed to. Fevertree is telling me about Collier & Malan. When is this going to end
Cielo's replyOfficial
14 Nov 2024, 09:34Dear Palesa,
We sincerely apologize for the challenges you've encountered with your account and for not being able to resolve the issue directly with your financial service provider on your behalf.
Unfortunately, due to the regulations set by the POPI Act, they are unable to disclose any personal or financial information to us, which has limited our ability to assist further.
We truly understand how frustrating this must be, and we appreciate your understanding of the situation, we truly wish there was more we could do to assist.
We value your support and look forward to serving you again soon.
Kind Regards,
Customer Service Team.
We value your support and look forward to serving you again soon.
Kind Regards,
Customer Service Team.
Cielo's reply14 Nov 2024, 09:34
Official
Dear Palesa,
We sincerely apologize for the challenges you've encountered with your account and for not being able to resolve the issue directly with your financial service provider on your behalf.
Unfortunately, due to the regulations set by the POPI Act, they are unable to disclose any personal or financial information to us, which has limited our ability to assist further.
We truly understand how frustrating this must be, and we appreciate your understanding of the situation, we truly wish there was more we could do to assist.
We value your support and look forward to serving you again soon.
Kind Regards,
Customer Service Team.
We value your support and look forward to serving you again soon.
Kind Regards,
Customer Service Team.