Disappointed by your service.

I would like to share my disappointment with the service i'm getting from you guys. I ordered two Furniture items, and i was informed one will take time as it's not in stock, weeks later the available item has not been sent out. I understand waiting for something that has to be manufactured but why am i also made to wait for something that is in-stock, when i have been charged twice R700 for delivery, why are there no separate deliveries made in such a case? Also the lack of communication is absurd, why are there no email updates on my orders? Now when i call, i'm told a request for delivery will be sent out and i must again wait for feedback on when this will be delivered which again i must longer for delivery.