DISAPPOINTED AT CIELO'S CUSTOMER SERVICE

Last year December I bought a Mckenzie Base-Queen and a Visco Pedi Cloud Mattress-Queen. The mattress was delivered on the 9th of December 2019, upon receipt and unwrapping it from the plastic the mattress was covered in muddy stains. I contacted the head-office and was informed by email that the damaged mattress will be collected and replaced with a new one.

On Monday (6 January 2020), I went to the Brooklyn store (where I bought the mattress) to confirm that I received the replacement mattress which was delivered on 6 January 2020. However, when I unwrapped the mattress it was covered in stains. The mattress was discoloured and filled with stains (cream-white stains) that made it appear as a used mattress which was returned by another customer, but efforts to clean and restore it to its original condition were unsuccessful. The stains also looked like spillages/urine stains that were cleaned to no avail.

It is quite upsetting to have received a dirty and stained mattress, twice in arrow, on an item that we fully paid and in view thereof I requested for a refunded on both the base and mattress. It had been an ongoing battle with lack of proper communication, I had to constantly follow up to enquire about the processing of my refund. I waited for my refund for close to a month, but thankful I received my total refund yesterday.

In summation Cielo's customers services is really horrible and it sucks that one purchases the item at specific store but gets sent from pillar to post to recover one's refund!! I personally would not recommend Cielo rather purchase your furniture at a different store.