AP
Adri P
1 reviews | Active since Jan 2024
15 Jan 2024, 18:49
Disappointed
Cielo delivered a broken dining room table in December. Notified them 10 min after delivery. Still waiting for them to fetch it and deliver a new table. Terrible communication and service!
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
16 Jan 2024, 10:33Dear Adri
Thank you for your review.
We are truly sorry to hear about the inconvenience you've experienced with our service. Your satisfaction is our top priority, and we deeply regret that your dining room table arrived in a broken condition.
To expedite the resolution, we have escalated your case, and our team is working diligently to arrange the collection of the damaged table and ensure the prompt delivery of a new one. We value your patience and understand that this situation has been far from ideal.
To improve our communication, we are taking immediate steps to address this internally and prevent such occurrences in the future. Our customer service team will be in touch with you shortly to provide updates on the status of your issue at hand.
Once again, we apologize for the frustration and inconvenience you have experienced. We appreciate your understanding and thank you for bringing this to our attention.
Kind Regards
Customer Care team.
Thank you for your review.
We are truly sorry to hear about the inconvenience you've experienced with our service. Your satisfaction is our top priority, and we deeply regret that your dining room table arrived in a broken condition.
To expedite the resolution, we have escalated your case, and our team is working diligently to arrange the collection of the damaged table and ensure the prompt delivery of a new one. We value your patience and understand that this situation has been far from ideal.
To improve our communication, we are taking immediate steps to address this internally and prevent such occurrences in the future. Our customer service team will be in touch with you shortly to provide updates on the status of your issue at hand.
Once again, we apologize for the frustration and inconvenience you have experienced. We appreciate your understanding and thank you for bringing this to our attention.
Kind Regards
Customer Care team.
Cielo's reply16 Jan 2024, 10:33
Official
Dear Adri
Thank you for your review.
We are truly sorry to hear about the inconvenience you've experienced with our service. Your satisfaction is our top priority, and we deeply regret that your dining room table arrived in a broken condition.
To expedite the resolution, we have escalated your case, and our team is working diligently to arrange the collection of the damaged table and ensure the prompt delivery of a new one. We value your patience and understand that this situation has been far from ideal.
To improve our communication, we are taking immediate steps to address this internally and prevent such occurrences in the future. Our customer service team will be in touch with you shortly to provide updates on the status of your issue at hand.
Once again, we apologize for the frustration and inconvenience you have experienced. We appreciate your understanding and thank you for bringing this to our attention.
Kind Regards
Customer Care team.
Thank you for your review.
We are truly sorry to hear about the inconvenience you've experienced with our service. Your satisfaction is our top priority, and we deeply regret that your dining room table arrived in a broken condition.
To expedite the resolution, we have escalated your case, and our team is working diligently to arrange the collection of the damaged table and ensure the prompt delivery of a new one. We value your patience and understand that this situation has been far from ideal.
To improve our communication, we are taking immediate steps to address this internally and prevent such occurrences in the future. Our customer service team will be in touch with you shortly to provide updates on the status of your issue at hand.
Once again, we apologize for the frustration and inconvenience you have experienced. We appreciate your understanding and thank you for bringing this to our attention.
Kind Regards
Customer Care team.