Disapointed over and over again.

We bought 10 dining chairs. After less than 6 months the "leather" on one of the chairs began to bubble. I contacted customer care, and was told to use a hairdryer on the chair to try and fix it. When I told them that had not worked, they promised a new chair. In the meantime, we had also purchased 4 kitchen stools. When these were delivered, one of the stools was cracked and broken. When I flagged this, I was told the chair would be replaced. Months went by with no feedback and no sign of our replacement chairs. Eventually, after a strongly worded email, we received a delivery with the replacement chairs, but one of them had a completely different finish, it is of poor quality doesn't match the original chairs. At this point, 4 months down the line, the issue is still unresolved and we are bitterly disappointed.