KB
Klaus B
1 reviews | Active since Nov 2023
15 Nov 2023, 19:44
Delivery Terms
Excellent service received from Jonathan at Waterkant store. Purchased 2 Snowden lounge chairs @ R18000 each. Was not happy paying R 450 per item for delivery to same address in Constantia. Shared my dissatisfaction with the Manageress who treated the issue with total indifference. May I suggest that Cielo amend their delivery terms.
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Cielo's replyOfficial
16 Nov 2023, 08:47Good Day Klaus
Thank you for your review.
Thank you for sharing your experience with us, and we appreciate your kind words about the excellent service provided by Jonathan at our Waterkant store.
We're delighted to hear that your purchase of the Snowden lounge chairs was a positive one.
We understand your concern regarding the delivery charges, and would like to confirm that we make use of third party couriers and the fees are charged per item delivered.
Your feedback is crucial to us, and we appreciate you bringing this matter to our attention.
We value your business and hope to have the opportunity to serve you better in the future.
Thank you for choosing us, and we appreciate your understanding.
Kind Regards
Customer Service Team
Thank you for your review.
Thank you for sharing your experience with us, and we appreciate your kind words about the excellent service provided by Jonathan at our Waterkant store.
We're delighted to hear that your purchase of the Snowden lounge chairs was a positive one.
We understand your concern regarding the delivery charges, and would like to confirm that we make use of third party couriers and the fees are charged per item delivered.
Your feedback is crucial to us, and we appreciate you bringing this matter to our attention.
We value your business and hope to have the opportunity to serve you better in the future.
Thank you for choosing us, and we appreciate your understanding.
Kind Regards
Customer Service Team
Best regards,
Cielo's reply16 Nov 2023, 08:47
Official
Good Day Klaus
Thank you for your review.
Thank you for sharing your experience with us, and we appreciate your kind words about the excellent service provided by Jonathan at our Waterkant store.
We're delighted to hear that your purchase of the Snowden lounge chairs was a positive one.
We understand your concern regarding the delivery charges, and would like to confirm that we make use of third party couriers and the fees are charged per item delivered.
Your feedback is crucial to us, and we appreciate you bringing this matter to our attention.
We value your business and hope to have the opportunity to serve you better in the future.
Thank you for choosing us, and we appreciate your understanding.
Kind Regards
Customer Service Team
Thank you for your review.
Thank you for sharing your experience with us, and we appreciate your kind words about the excellent service provided by Jonathan at our Waterkant store.
We're delighted to hear that your purchase of the Snowden lounge chairs was a positive one.
We understand your concern regarding the delivery charges, and would like to confirm that we make use of third party couriers and the fees are charged per item delivered.
Your feedback is crucial to us, and we appreciate you bringing this matter to our attention.
We value your business and hope to have the opportunity to serve you better in the future.
Thank you for choosing us, and we appreciate your understanding.
Kind Regards
Customer Service Team
Best regards,