Delivery of damaged item

I reported the delivery of a damaged item the day it was received which was a Saturday. The assistant I spoke to in one of the stores agreed to email the relevant department and on Monday morning I had a call from someone at Cielo to make arrangements to collect the damaged unit and replace it. This wasn't the speediest of processes but it got done eventually. My advice to Cielo is to streamline their delivery process. Unwrap items to check that they are not damaged and if damaged remove the same day and arrange it's replacement. The person calling to ask if I had packaging did not inform me that the people collecting were not responsible for wrapping the item with outer packaging and while they did assist they made it clear that it is not part of their mandate.