AMLl
Andrew Megan Long-Innes longinnesfamily
1 reviews | Active since Feb 2026
06 Feb 2026, 11:19
Delivery fees
We had a wonderful sales person assist us however the company policy states that the delivery fee is R400 THEN on invoice it shows delivery fee PER ITEM ! This is insane - it’s one order on one truck so why should we pay per item !! Not impressed !!
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Cielo's replyOfficial
06 Feb 2026, 12:56Good day Andrew & Megan
Thank you for taking the time to share your feedback. We’re really pleased to hear that you received wonderful assistance from our salesperson, but we’re genuinely sorry for the frustration caused by the delivery fee structure shown on your invoice.
We understand how this can be confusing, especially when it’s a single order delivered together. Your feedback is important to us and has been noted, as it helps us review how clearly our delivery charges are communicated and app****. Your concerns will be raised with the relevant department.
Kind Regards
Customer Service Team
Kind Regards
Customer Service Team
Cielo's reply06 Feb 2026, 12:56
Official
Good day Andrew & Megan
Thank you for taking the time to share your feedback. We’re really pleased to hear that you received wonderful assistance from our salesperson, but we’re genuinely sorry for the frustration caused by the delivery fee structure shown on your invoice.
We understand how this can be confusing, especially when it’s a single order delivered together. Your feedback is important to us and has been noted, as it helps us review how clearly our delivery charges are communicated and app****. Your concerns will be raised with the relevant department.
Kind Regards
Customer Service Team
Kind Regards
Customer Service Team