Delivery delay

I was excited about the product I ordered but unfortunately, the delivery process was disappointing. The original estimated delivery date was missed by two weeks and there was minimal communication to me during the delay. While the product itself meets expectations, the service delivery aspect leaves much to be desired. Clearer updates and proactive customer service during the delay would have made the experience much better. I hope this can be improved for future orders. With the above being said, thank you very much to the Team Leader who stepped in, followed up and follow through the incident for me.