LM
Lerato M
1 reviews | Active since Feb 2018
10 Jan 2024, 17:01
Delivery
The delivery process is not on par. It takes forever to deliver. They send messages of delivery dates but don’t deliver on those specific dates. No communication when there is a delay. Their delivery process is unprofessional and inconveniencing.
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Replies (1)
Cielo's replyOfficial
11 Jan 2024, 10:49Good day Lerato
Thank you for contacting us.
We are sorry to hear about the inconvenience you've experienced. We genuinely apologize for any frustration this may have caused you.
Your feedback is valuable, and we take it seriously. We will investigate the issue with our delivery process to identify areas for improvement.
Additionally, we'll work on enhancing our communication to provide accurate and timely updates about delivery status.
Kind Regards
Customer Service Team
Thank you for contacting us.
We are sorry to hear about the inconvenience you've experienced. We genuinely apologize for any frustration this may have caused you.
Your feedback is valuable, and we take it seriously. We will investigate the issue with our delivery process to identify areas for improvement.
Additionally, we'll work on enhancing our communication to provide accurate and timely updates about delivery status.
Kind Regards
Customer Service Team
Cielo's reply11 Jan 2024, 10:49
Official
Good day Lerato
Thank you for contacting us.
We are sorry to hear about the inconvenience you've experienced. We genuinely apologize for any frustration this may have caused you.
Your feedback is valuable, and we take it seriously. We will investigate the issue with our delivery process to identify areas for improvement.
Additionally, we'll work on enhancing our communication to provide accurate and timely updates about delivery status.
Kind Regards
Customer Service Team
Thank you for contacting us.
We are sorry to hear about the inconvenience you've experienced. We genuinely apologize for any frustration this may have caused you.
Your feedback is valuable, and we take it seriously. We will investigate the issue with our delivery process to identify areas for improvement.
Additionally, we'll work on enhancing our communication to provide accurate and timely updates about delivery status.
Kind Regards
Customer Service Team