Delivery and Return process nightmare

Administrative nightmare ordering and returning on Cielo.

Ordered items end Nov during Black Friday. Items stated in stock and hence placed an order. Half my items were out of stock and I was informed delivery would be delayed. I requested cancellation of these out of stock items. Received delivery in 2 seperate deliveries which meant I had to make arrangements to be home on 2 separate occasions (by the way delivery takes very long compared to most other stores). These items were also small decorative items and not furniture so im unclear why they could not be shipped in one delivery. Have been trying to return one of the items since Dec. You are unable to return to a store for some reason. You have to log a query and wait for a response. I asked for collection before a specific date as I was traveling, this was not possible. We are now in the first week of Jan and my item is still not collected for return.

Won't be ordering from Cielo again. Rather use other online portals that know how to process and return online deliveries