MG
Mabika G
1 reviews | Active since Mar 2024
19 Mar 2024, 19:03
Delivery
The communicated delivery date wasn't adhered to. I waited for them the whole day and they didnt show up and did not communicate. I had to follow up the following day and ask if I'll get delivery or not. To make things worse they suggested I take their delivery guy's number and check him. Why should I call your employee and ask them such questions? Aren't you the one who must make sure I get my delivery?
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Cielo's replyOfficial
20 Mar 2024, 09:30Good day Mabika,
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your recent delivery. We understand the frustration of waiting for a delivery that did not arrive as scheduled, and we apologize for any inconvenience this may have caused.
We have already implemented measures to improve our communication processes to ensure that our customers are kept informed every step of the way regarding their deliveries.
We value your business and hope to have the opportunity to restore your trust in our services.
Regards
Customer Care Services
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your recent delivery. We understand the frustration of waiting for a delivery that did not arrive as scheduled, and we apologize for any inconvenience this may have caused.
We have already implemented measures to improve our communication processes to ensure that our customers are kept informed every step of the way regarding their deliveries.
We value your business and hope to have the opportunity to restore your trust in our services.
Regards
Customer Care Services
Cielo's reply20 Mar 2024, 09:30
Official
Good day Mabika,
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your recent delivery. We understand the frustration of waiting for a delivery that did not arrive as scheduled, and we apologize for any inconvenience this may have caused.
We have already implemented measures to improve our communication processes to ensure that our customers are kept informed every step of the way regarding their deliveries.
We value your business and hope to have the opportunity to restore your trust in our services.
Regards
Customer Care Services
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your recent delivery. We understand the frustration of waiting for a delivery that did not arrive as scheduled, and we apologize for any inconvenience this may have caused.
We have already implemented measures to improve our communication processes to ensure that our customers are kept informed every step of the way regarding their deliveries.
We value your business and hope to have the opportunity to restore your trust in our services.
Regards
Customer Care Services