LK
LUNGILE K
1 reviews | Active since May 2024
10 May 2024, 06:52
Delivery
Delivery takes too long with very little communication.
My couches were delivered 3 weeks later , after following up myself on the status. They were delivered not assembled which was not communicated.
The items needed to complete the assembly were incomplete. Which meant was following up yet again on delivery
Helpful (0)
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Replies (1)
Cielo's replyOfficial
13 May 2024, 08:15Dear Lungile,
Thank you for your feedback,
We understand that the delay in delivery, lack of communication, and issues with assembly have fallen short of your expectations, and for that, we are truly sorry. Please know that this is not the level of service we strive to provide.
We value your feedback and and we appreciate your business.
we're committed to addressing your concerns promptly to ensure a better experience moving forward.
Kind Regards
Customer Service Team.
Thank you for your feedback,
We understand that the delay in delivery, lack of communication, and issues with assembly have fallen short of your expectations, and for that, we are truly sorry. Please know that this is not the level of service we strive to provide.
We value your feedback and and we appreciate your business.
we're committed to addressing your concerns promptly to ensure a better experience moving forward.
Kind Regards
Customer Service Team.
Cielo's reply13 May 2024, 08:15
Official
Dear Lungile,
Thank you for your feedback,
We understand that the delay in delivery, lack of communication, and issues with assembly have fallen short of your expectations, and for that, we are truly sorry. Please know that this is not the level of service we strive to provide.
We value your feedback and and we appreciate your business.
we're committed to addressing your concerns promptly to ensure a better experience moving forward.
Kind Regards
Customer Service Team.
Thank you for your feedback,
We understand that the delay in delivery, lack of communication, and issues with assembly have fallen short of your expectations, and for that, we are truly sorry. Please know that this is not the level of service we strive to provide.
We value your feedback and and we appreciate your business.
we're committed to addressing your concerns promptly to ensure a better experience moving forward.
Kind Regards
Customer Service Team.