Delivered a mismatched couch and a refund is the "best they can do"!

Cielo delivered a mismatched couch and a refund is the "best they can do" I am absolutely disgusted by the service I have received. I purchased a couch, only to be delivered a completely mismatched set of pieces that do not even fit together. It is mind-boggling how this passed any form of quality control, as the pieces are completely incompatible.When I complained about this massive blunder, I was told that because of their "demo policy," they cannot do an exchange. Apparently, a refund is the "best they can do."While they are willing to return my money, this completely misses the point. Because of their packaging team's gross incompetence, I am now left stranded with no couch at all, forcing me to start my furniture search all over again and wait weeks for a new one. Their policy protects them while leaving the customer to deal with the massive inconvenience of their mistake.