Delivered a Broken desk - Wood riddled with holes from what looked like a worm infestation

Good day Ilse 

Thank you for sharing your experience. 

While we’re very pleased to know you were impressed with the service, we are truly sorry to hear about the condition of the desk you received.

This certainly does not reflect the quality standards we strive to uphold, and your concern about quality control is valid. We’d like to make this right as quickly as possible.  You informed our Customer Service Supervisor today that you were very happy with the service from the agent and do not require any further assistance.

We appreciate your honest feedback, and we’ll be investigating this further to ensure it doesn’t happen again. 

Kind regards 
Customer Service Team