SF
Susan F
1 reviews | Active since Sept 2016
19 Feb 2026, 14:11
Delivary Problems
We bought a chair at Cielo, George in December . Had a lot of logistic problems to get it delivered, but after excelating it to Senior management and after sales two days ago, the problem was solved and the chair deliverede today. thanks Cielo
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Cielo's replyOfficial
19 Feb 2026, 14:42Good day Susan
Thank you for sharing your experience with George showroom.
We sincerely apologise for the logistical challenges you experienced — we understand how frustrating that must have been. That said, we’re pleased to hear that once the matter was escalated to Senior Management and our Aftersales team, it was resolved promptly and your chair was successfully delivered.
We truly appreciate your patience throughout the process and your willingness to acknowledge the resolution. Your feedback is valuable to us as we continuously work to improve our service.
We hope you enjoy your new chair, and we look forward to serving you again in the future.
Kind Regards
Customer Service Team
Thank you for sharing your experience with George showroom.
We sincerely apologise for the logistical challenges you experienced — we understand how frustrating that must have been. That said, we’re pleased to hear that once the matter was escalated to Senior Management and our Aftersales team, it was resolved promptly and your chair was successfully delivered.
We truly appreciate your patience throughout the process and your willingness to acknowledge the resolution. Your feedback is valuable to us as we continuously work to improve our service.
We hope you enjoy your new chair, and we look forward to serving you again in the future.
Kind Regards
Customer Service Team
Cielo's reply19 Feb 2026, 14:42
Official
Good day Susan
Thank you for sharing your experience with George showroom.
We sincerely apologise for the logistical challenges you experienced — we understand how frustrating that must have been. That said, we’re pleased to hear that once the matter was escalated to Senior Management and our Aftersales team, it was resolved promptly and your chair was successfully delivered.
We truly appreciate your patience throughout the process and your willingness to acknowledge the resolution. Your feedback is valuable to us as we continuously work to improve our service.
We hope you enjoy your new chair, and we look forward to serving you again in the future.
Kind Regards
Customer Service Team
Thank you for sharing your experience with George showroom.
We sincerely apologise for the logistical challenges you experienced — we understand how frustrating that must have been. That said, we’re pleased to hear that once the matter was escalated to Senior Management and our Aftersales team, it was resolved promptly and your chair was successfully delivered.
We truly appreciate your patience throughout the process and your willingness to acknowledge the resolution. Your feedback is valuable to us as we continuously work to improve our service.
We hope you enjoy your new chair, and we look forward to serving you again in the future.
Kind Regards
Customer Service Team