JG
Jp G

1 reviews | Active since Nov 2023

03 Nov 2023, 11:08

Delays and wrong product

Cielo are generally good and have great quality products but my recent experience has not been great. Firstly, when placing the order I was informed there is stock in the warehouse and that delivery will be within a few days. When following up after a few days I was informed that the stock is still on its way from a warehouse in PE. When I received the products all seemed fine but after a week, I noticed that one of the chairs I bought was a different shade of the sane color and that the paint is starting to peel off. Not a Happy customer

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Replies (1)
Cielo
Cielo's reply05 Nov 2023, 14:39
Official
Good Day JP

Thank you for your feedback.

We appreciate your feedback as our team is constantly reviewing and improving our processes to prevent such occurrences in the future. 

 We're truly sorry for this experience and hope to have the opportunity to serve you better in the future. 

Kind Regards 
Customer Service Team