Delayed order with no communication

Item: Cielo
Rating: 1
Author: Philisiwe M

I’ve been waiting a month for my delivery and still no communication. Whilst other companies update their websites re delays due to covid they are busy sending marketing emails.

I was if the opinion that my order would take max of 14days. I’ve left multiple queries and still nothing.

I’m working from home and made the purchase with you cause of the perceived quality and expectation that you stick to your word!

Helpful (0)

Replies (2)

Cielo's replyOfficial

01 Jul 2020, 16:33

Dear Philisiwe

Thank you for your review

Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part.

Please be assured that your order has been assigned to a designated courier service. We will expedite the delivery of your order.

Your designated courier service is: Campos JHB

Thank you for your patience and consideration in this regard.

Regards
Customer Care Department

Cielo's reply01 Jul 2020, 16:33

Official

Philisiwe M's updateReviewer Update

01 Jul 2020, 21:01

Can I get a tracking number please.

Philisiwe M's update01 Jul 2020, 21:01

Reviewer Update

Can I get a tracking number please.