XL
Xander L

1 reviews | Active since Apr 2024

17 Apr 2024, 09:08

Delayed Hardware Delivery

My recent purchase of a table from Cielo was marred by a significant inconvenience: the absence of necessary assembly hardware upon delivery on April 4th, 2024. Despite prompt reporting, it took until April 16th, 2024, to receive the required components, delaying my enjoyment of the product for nearly two weeks. While the table's quality is satisfactory, the delayed delivery of essential hardware tarnished the overall purchasing experience. Cielo needs to improve their quality control and logistics to prevent such issues in the future.

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Replies (1)
Cielo
Cielo's reply17 Apr 2024, 10:22
Official
Dear Xander, 

Thank you for your feedback.
We sincerely apologize for the inconvenience caused by our team regarding the delay in handling your query, but we are also happy that the assembly is satisfactory. 
Kindly accept our apologies for any inconvenience incurred and we hope to be of service to you again soon. 
 
 Kind  Regards
 Customer Care Services.

Best regards,