LH
Lea H

1 reviews | Active since Sept 2023

11 Dec 2023, 13:59

Delayed delivery, damaged item, table with different length legs

It took nearly a month and several phone calls, emails and website enquiries with both Cielo and their distributor to finally receive my order, only to find that the table had significant damage (the packaging inside was in tatters and the packaged item had clearly been mishandled). Furthermore, two of the table legs were shorter than the others. Judging by the experience thus far, I imagine it will be an arduous process to have this returned so I am logging this complaint in anticipation.

0
Replies (1)
Cielo
Cielo's reply12 Dec 2023, 09:26
Official
Good day Lea 

Thank you for the feedback.

We apologise for the inconvenience caused. 

A query has been logged for the return. 

A Customer Connect agent will be in contact with you very soon. 

Kind Regards 
Customer Service Team