Delay in delivery with no notifications

Item: Cielo
Rating: 1
Author: Patricia P

I did an online order on the 26th of May 2020 and I have not received my order yet. I have been trying to get hold of them to understand what is happening and I finally got hold of them today. They advised that the order had a missing item which they did not inform me about and kept me hanging. To make it worse, my order will only be delivered in the next 14 days. So it is 6 weeks later.

I am very disappointed in cielo's customer service!

Helpful (0)

Replies (1)

Cielo's replyOfficial

30 Jun 2020, 00:51

Dear Patricia

Thank you for your review

Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part.

Please be assured that your order has been assigned to a designated courier service. We will expedite the delivery of your order.

An agent will revert back to you with details.

Thank you for your patience and consideration in this regard.

Regards
Customer Care Department

Cielo's reply30 Jun 2020, 00:51

Official