1 reviews | Active since Feb 2020
Defect item and poor service
Very disappointed with Cielo. I bought a bed frame for my son. I had to make my own arrangements to assemble it because they said they don't provide that service. Later I realized the bed had a defect. Cielo offered an exchange but expected me to arrange someone to unassemble the bed with defect and assembly the new one insisted they don't offer the service. I accepted when I first purchased but refused to accept that cost again! When its their bed that has a defect. To date they have not exchabged the bed because they refuse to cater for assembly. The customer service women wZ the worst. Where she said if I cannot unassembled the bed with a defect, they will not do exchange and will close the matter. Really, now I am stuck with a product with a defect after having paid full price. Now they are quite, which means they will not exchange!!!
Thank you for your review.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard. Your matter at hand had been expedited and given urgent attention, but unfortunately our 3rd party couriers are unable to collect a fully assembled item.
Should the delivery service provider or any of his employees agree to assemble/disassemble or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
Kindly allow us the opportunity to fully resolve your matter and have your son enjoy his new defective free.
We will be in contact telephonically again to finalize your matter further.
Your assistance in this regard would be greatly appreciated.
Kind Regards
Customer Care
Thank you for your review.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard. Your matter at hand had been expedited and given urgent attention, but unfortunately our 3rd party couriers are unable to collect a fully assembled item.
Should the delivery service provider or any of his employees agree to assemble/disassemble or other services other than delivering a packaged product to door, this shall be strictly at the risk and cost of the customer and Cielo does not take any responsibility for any damages, losses or other claim resulting from these additional services.
Kindly allow us the opportunity to fully resolve your matter and have your son enjoy his new defective free.
We will be in contact telephonically again to finalize your matter further.
Your assistance in this regard would be greatly appreciated.
Kind Regards
Customer Care