Defeated and Discouraged, don't set expectations if using Cielo

Good evening,

2nd Catalan Chest of drawers delivered from Cielo

I am at a loss for words.

The lack of care for client after sales service, your choice of couriers and 3rd party service providers, I despair. Maybe my experience is the exception but after spending tens of thousands of rand, I feel obliged to share this entire experience and feel defeated now having looked up Cielo on Hello Peter. I am obviously not the exception.

My wife loves the chest of drawers but the attention to detail and care I place in the items we spend our hard-earned money on has left me with a bad taste in my mouth, I have warned off colleagues and family.

I am at a point where I am loathed to accept the pathetic defects compared to the first chest delivered, principally this is just wrong.

I do hope you can hear what an emotionally invested experience this has been as I wont respond well to your apathetic corporate response. it almost feels like the furniture is a front, and you actually make your money through all the non-refundable delivery fees (which are also absolutely ridiculous when spending close to R20,000.00 on furniture which couriers want to drop and run, unwilling to wait unpacking and inspection, and given express instructions not to place or assist with moving furniture into the home... daylight *******)

Photos provided to Cielo of the second drawer delivered; off center drawers placement damaged veneer covers drawers wobble on opening (cheap/poor quality drawer telescopic slides?) in clear attempt to save money the drawers themselves are 10cm shorter than the cabinets width???? its clear why these dimensions weren't included on the website Again, as per first delivery, a damaged/cracked edge on top of drawers chipped drawer edge on front

Maybe someone, somewhere within your production / quality assurance or shipping chain should lose their job. maybe one or more of your executives should open their eyes and take some necessary action. A fish rots from the head.