Daylight ******* - Unreasonable Delivery Fee

Item: Cielo
Rating: 2
Author: Zeenat S

The delivery fees charged by Cielo are outrageous. After spending close to R8,000 on furniture, I was shocked to be charged R200 delivery for each individual chair, plus separate fees for other items. This is highly unreasonable — most furniture retailers charge one flat delivery fee once a minimum spend is reached.

Helpful (0)

Replies (1)

Cielo's replyOfficial

12 Jan 2026, 10:08

Dear Zeenat,

Thank you for taking the time to share your feedback.

We are sorry for the frustration caused by the delivery charges. Our fees are based on logistics and handling requirements, but we understand your concern and have shared it with the relevant team for review.

Please anticipate a call from our Customer Service Team to address your concerns.

Kind regards,
Customer Service Team

Cielo's reply12 Jan 2026, 10:08

Official