DAY 13 AND STILL NO REPLY

I have purchased 2 pedestals on the 04 March 2015, service was excellent with regard to the delivery of the items. I received them 2 days after purchase, unfortunately they came damaged . I called Natusha Schultz (Sales Consultant )at the Johannesburg branch to inform her of the damages and she requested I send her pictures so I did, she rep**** immediately advising me the matter has been escalated to the Customer Service Department and someone will get back to me, today is 19 March 2015, 13 DAYS LATER and no one has got back to me,I have sent 3 more emails and called thrice thereafter and STILL NO FEEDBACK. <br>