1 reviews | Active since Nov 2023
Damaged TV Cabinet from Cielo
I ordered a TV cabinet online and the cabinet arrived within a week which we were pretty happy about. Upon unboxing though, the cabinet had numerous damaged areas and the actual quality of the corner joints was very poor. After logging a call through their call center and after numerous follow up calls, the damaged cabinet was only collected after almost 2 weeks. It then took Cielo a further 2 weeks to assess the damaged cabinet and deliver a another cabinet. At the end of the day, I waited more than a month for a TV cabinet. I would have given this rating only 1 star but the quality of the second cabinet was really good and the fact that I have ordered numerous items from Cielo before without any hassles.
We apologize for the inconvenience and delay you experienced with your recent order, and we appreciate your patience and feedback.
We are happy to hear that the exchange has been concluded and that you are happy with your replacement.
Your loyalty as a repeat customer means a lot to us, and we're committed to delivering a more efficient and satisfactory experience in your future interactions.
Kind Regards
Customer Service Team
We apologize for the inconvenience and delay you experienced with your recent order, and we appreciate your patience and feedback.
We are happy to hear that the exchange has been concluded and that you are happy with your replacement.
Your loyalty as a repeat customer means a lot to us, and we're committed to delivering a more efficient and satisfactory experience in your future interactions.
Kind Regards
Customer Service Team