Damaged product

I purchased the Nouvelle cast iron pots from Cielo in July, I used the one pot over the cold weekend on a gas top over low heat, after a few minutes there was an explosion in my kitchen, after inspecting and seeing black “bits” on the hop I looked underneath the pot – the enamel came off. So I drove from Benoni to the Edenvale store only to be turned away as they have to open a ticket with customer care, so they showed me the door and off I went with the damaged pot (the set didn’t come cheap) eventually customer service reached out and after 2 follow ups I received an email from them saying I placed the pot immediately on a extremely hot surface, this was not the case and said there is nothing they can do for me. The response from the customer care agent is invalid because they sent me off with the pot, how in the world can this person make assumptions like this without having the damaged unit for inspection? No testing no report just words, I’ve rep**** to the mail and have not received any feedback since, seems like Cielo is avoiding the issue and hoping it will go away, the issue will not go away and I will not go away, this product has a 1 year warranty and it’s only been 2 months! I cannot accept this level of service after spending exuberant amount of money. Be cautious when purchasing from Cielo, zero after sales and they do not back their products. Refer to case 120649

No reply via email or Google review, guess their customer service lack quality like their products