KK
Khuthadzo K
1 reviews | Active since Feb 2019
08 Feb 2019, 10:29
Damaged Plasma stand
Never ever buying furniture from Cielo. Received a plasma stand that was damaged. Cracked at the top where I've to put the TV. Another crack on the middle part and now the back part is falling off. This was not damaged in transit, it was sealed with all the damages. It been a week since i received my delivery which i only opened on Tuesday this week. I'm so disappointed as I expected quality goods for the amount I paid.
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Cielo's replyOfficial
12 Feb 2019, 14:02 Dear Khutdhazo,
Thank you for your feedback. At Cielo we are committed to providing high quality products and wherever products are delivered damaged or where manufacturing defects exists - we exchange, repair or refund such products. We have not received any report of damages to our customer care department and neither can we find any purchase under your name. Unless the purchase was made under another name, or from another retailer and not Cielo?
Our customer care department will email you to verify the details of this transaction and deal with it from there.
Sincerely
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team
Thank you for your feedback. At Cielo we are committed to providing high quality products and wherever products are delivered damaged or where manufacturing defects exists - we exchange, repair or refund such products. We have not received any report of damages to our customer care department and neither can we find any purchase under your name. Unless the purchase was made under another name, or from another retailer and not Cielo?
Our customer care department will email you to verify the details of this transaction and deal with it from there.
Sincerely
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team
Cielo's reply12 Feb 2019, 14:02
Official
Dear Khutdhazo,
Thank you for your feedback. At Cielo we are committed to providing high quality products and wherever products are delivered damaged or where manufacturing defects exists - we exchange, repair or refund such products. We have not received any report of damages to our customer care department and neither can we find any purchase under your name. Unless the purchase was made under another name, or from another retailer and not Cielo?
Our customer care department will email you to verify the details of this transaction and deal with it from there.
Sincerely
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team
Thank you for your feedback. At Cielo we are committed to providing high quality products and wherever products are delivered damaged or where manufacturing defects exists - we exchange, repair or refund such products. We have not received any report of damages to our customer care department and neither can we find any purchase under your name. Unless the purchase was made under another name, or from another retailer and not Cielo?
Our customer care department will email you to verify the details of this transaction and deal with it from there.
Sincerely
CIELO CUSTOMER CARE
On behalf of the CIELO Management Team