Damaged leather chairs

I ordered two leather chairs and received them without packaging and damaged. I reported the incident immediately. Unfortunately Cielo makes use of 3rd party couriers, and expected me to re-package the chairs for 3rd party shipment to JHB for assessment. Packaging material was delivered again via 3rd party courier. The packaging was extremely difficult to use and to pack oddly shaped and heavy chairs in a way that they don't encounter further damage was impossible. I raised my concerns and eventually Sune arranged for two Cielo staff members to come and do the packaging properly on my premises. Sune was eventually very helpful once she understood and acknowledged my concerns. The exchange took more than a month, but at least it was resolved and I received 2 perfect chairs in exchange. Thanks to Sune and her support. I would however recommend that Cielo invest in a plan to avoid customers having to re-pack items. The risk of further damage is significant in light of 3rd party couriers being used and inexperienced and unmanageable packaging expectations pushed back to customers. This is furniture, large bulky items, not a small items, so expectations of Cielo for customers to re-pack is unrealistic and very risky.