Damaged goods and empty promises

I ordered chairs from Cielo upon delivery they were damaged and missing parts. I was advised they will be delivered the next week when they come collect it. I was also informed because I had to wait long and only wait to damaged goods. I would receive a same day exchange. I keep getting ignored by Nosi their customer service agent. She has made a lot of empty promises. I'm frustrated because I'm stuck with a damaged product and nothing is being done to replace my chair. Instead all I get is a call from their courier to collect the damaged chair when I aske they will be deliverying my new one. No one is available to help. I'm frustrated. Wheco group is bad! I can't believe it that there's businesses that carry on like this. I can't even say it is bad customer service because it does not even exist no customer service.

My advice not worth your money.