Damaged goods

Dear Andrew, 

Thank you for bringing this to our attention. 
We’re very sorry to hear your chair arrived damaged. 
This is not the experience we aim to provide. 
I have investigated and I see that one of our customer service agents is currently in the process of exchanging your chair. 
I will ensure that we expedite your exchange.
We sincerely apologize for the disappointing experience. 

Kind Regards, 
Customer Service Team