JR
Jason R
1 reviews | Active since Feb 2020
05 Feb 2020, 15:33
Damaged furniture after damaged furniture coupled with terrible service
Ordered a set of Pedestals online on Jan 08 2020. Units arrived 13 Jan. One of the pedestals was damaged and missing rubber feet. I contacted Cielo & they said they were going to send a replacement. They collected damaged unit on 22 Jan, and the replacement unit only came after on the 27 Jan. Guess what? It was also damaged, even more so than the first one! After contacting them on the 27 Jan and receiving apology after apology - it has been radio silence, it is now 05 February 2020 approaching a month since ordering and nothing has happened. No customer service at all. 100% do not recommend.
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Replies (1)Cielo's replyOfficial
11 Feb 2020, 14:10Dear Jason,
Thank you for your review.
Kindly accept our sincerest apology for the inconvenience caused.
We followed up with our after sales team and received confirmation that they will contact you directly regarding the return & refund.
Sincerely
The Customer Service Department
Thank you for your review.
Kindly accept our sincerest apology for the inconvenience caused.
We followed up with our after sales team and received confirmation that they will contact you directly regarding the return & refund.
Sincerely
The Customer Service Department
Cielo's reply11 Feb 2020, 14:10
Official
Dear Jason,
Thank you for your review.
Kindly accept our sincerest apology for the inconvenience caused.
We followed up with our after sales team and received confirmation that they will contact you directly regarding the return & refund.
Sincerely
The Customer Service Department
Thank you for your review.
Kindly accept our sincerest apology for the inconvenience caused.
We followed up with our after sales team and received confirmation that they will contact you directly regarding the return & refund.
Sincerely
The Customer Service Department
