Damaged Furniture

Item: Cielo
Rating: 1
Author: Talifhani M

I am disappointed with Cielo, the second time I am getting a damaged furniture from Cielo.

Now I am asking myself if this is the way they do business, they send damaged furniture hoping the receiver does not notice the damage.

Now comes another issue for replacement, that they don't want to bring a replacement on collection of the damaged unit which for me does not make sense.

I want my replacement on collection of the damaged unit and this is the last time I am buying things from Cielo, I have to say I am disappointed.

Helpful (0)

Replies (1)

Cielo's replyOfficial

12 Jul 2022, 10:37

Dear Talifhani

Kindly accept our sincerest apologies for the recurring inconvenience of your order placed with us.

Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.

Your matter has been escalated to Senior management to advise on the way forward.

Please look out for a call from our team to discuss the matter further.

Again, our apologies for any inconvenience incurred.

Kind Regards
Customer Care

Cielo's reply12 Jul 2022, 10:37

Official