ST
Sean T
1 reviews | Active since Dec 2023
17 Sept 2024, 19:45
Damaged and incorrect items
Purchased two items from Cielo on the 24 Aug, totaling R24k, one item was badly damaged and the other item was the incorrect item, I have been phoning them for the last 3 weeks, passing me from one assistant to another. Cielo = Wheco Group - bad bad service - so disappointed
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Cielo's replyOfficial
18 Sept 2024, 09:07Good day Sean
Thank you for sharing your experience with us.
We are sorry to hear about your experience and your order. We acknowledge that you contacted our call centre and requested to speak with a senior during each interaction. The Customer Service Manager did return your call and confirmed that we would be assisting you. Additionally, an email was sent outlining the arrangements for the exchange.
As discussed should you require further assistance, please feel free respond to the email and we will be in contact with you.
Kind Regards
Customer Service Team
Thank you for sharing your experience with us.
We are sorry to hear about your experience and your order. We acknowledge that you contacted our call centre and requested to speak with a senior during each interaction. The Customer Service Manager did return your call and confirmed that we would be assisting you. Additionally, an email was sent outlining the arrangements for the exchange.
As discussed should you require further assistance, please feel free respond to the email and we will be in contact with you.
Kind Regards
Customer Service Team
Cielo's reply18 Sept 2024, 09:07
Official
Good day Sean
Thank you for sharing your experience with us.
We are sorry to hear about your experience and your order. We acknowledge that you contacted our call centre and requested to speak with a senior during each interaction. The Customer Service Manager did return your call and confirmed that we would be assisting you. Additionally, an email was sent outlining the arrangements for the exchange.
As discussed should you require further assistance, please feel free respond to the email and we will be in contact with you.
Kind Regards
Customer Service Team
Thank you for sharing your experience with us.
We are sorry to hear about your experience and your order. We acknowledge that you contacted our call centre and requested to speak with a senior during each interaction. The Customer Service Manager did return your call and confirmed that we would be assisting you. Additionally, an email was sent outlining the arrangements for the exchange.
As discussed should you require further assistance, please feel free respond to the email and we will be in contact with you.
Kind Regards
Customer Service Team