cL
chantal L
1 reviews | Active since Dec 2014
03 Nov 2023, 11:39
Customer service
The couch I purchased arrived with one missing leg. They promised to deliver the missing leg on the same day. They did not honour that because their truck broke down. Why would they even need a big truck for a small couch leg. I wanted to purchase many other items but because of this experience I will never shop there again. First and last time.
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
05 Nov 2023, 14:02Good day Chantal
Thank you for the review.
We would like to apologise for the inconvenience caused.
As advised, due to unforeseen circumstances we were unable to deliver the leg as scheduled.
Our team will be reviewing and improving our logistics to prevent such occurrences in the future.
We're truly sorry for this experience and hope to have the opportunity to serve you better in the future.
Your satisfaction is important to us, and we appreciate your feedback.
Kind Regards
Customer Service Team
Thank you for the review.
We would like to apologise for the inconvenience caused.
As advised, due to unforeseen circumstances we were unable to deliver the leg as scheduled.
Our team will be reviewing and improving our logistics to prevent such occurrences in the future.
We're truly sorry for this experience and hope to have the opportunity to serve you better in the future.
Your satisfaction is important to us, and we appreciate your feedback.
Kind Regards
Customer Service Team
Cielo's reply05 Nov 2023, 14:02
Official
Good day Chantal
Thank you for the review.
We would like to apologise for the inconvenience caused.
As advised, due to unforeseen circumstances we were unable to deliver the leg as scheduled.
Our team will be reviewing and improving our logistics to prevent such occurrences in the future.
We're truly sorry for this experience and hope to have the opportunity to serve you better in the future.
Your satisfaction is important to us, and we appreciate your feedback.
Kind Regards
Customer Service Team
Thank you for the review.
We would like to apologise for the inconvenience caused.
As advised, due to unforeseen circumstances we were unable to deliver the leg as scheduled.
Our team will be reviewing and improving our logistics to prevent such occurrences in the future.
We're truly sorry for this experience and hope to have the opportunity to serve you better in the future.
Your satisfaction is important to us, and we appreciate your feedback.
Kind Regards
Customer Service Team