********** customer service!!!!

TERRIBLE AFTER SALES SERVICE I had the impression that cielo was a Top class company but not only was the delivery process an absolute nightmare the after sales service is even worse! Bought a couch online - it was delivered by an outsourced courier company who left the giant boxes in our garage - not only did we have to try and unpack them we had to move the couch and assemble it ourselves. Only to find that the couch was defective as it had a gaping hole on the one seam. To make matters worse we have tried to log a return and have waited a week for someone to collect the couch - it’s still standing in our garage - we are having to park our car outside at night because of this massive box. When we phone in for help at cielo call centre no one knows what’s going on and no one wants to help. Absolutely shocking service:( Two weeks later and we are still sitting with half a couch - when we phone in to customer service no one has anyclue of what's going on!!! At my absolute wit's end!!!!