*********** Customer Service and blatant unwillingness to proactively engage with customers.

The customer service experienced from Cielo and their parent company, Wheco Group has been extremely disappointing, frustrating and devoid of any customer service. Service ticket Case:123602 relates to the original purchase dated the 20th October 2024. We are still waiting for a resolution to our order issues. I even had to complete a reconciliation for them. The disconnect between the sales of Cielo and the delivery and customer service of Wheco Group is diabolical. Between partial deliveries, cancellations for non-deliveries, inability to complete financial reconciliations on accounts and complete paralysis to address customer issues, leaves me questioning the quality of the products.