KO
Kelly O

1 reviews | Active since Feb 2022

25 Feb 2022, 12:08

Customer service

Absolutely blown away by the level of customer care I received from Cielo for my Stormfox stand up paddle board. I emailed for a clip which is as broken on my paddle- I was reassured the piece would arrive before I left on holiday and even told a courier would bring it to my holiday destination if needs be. After first use I was uncertain if my valve was leaking or if this was normal. I recieved emails of step by step how to try rectify the problem myself, follow emails to check if the instructions had worked- they had- and even a phone call to check if I was still happy with my board! This level of service is appreciated! Definitely glad I chose to buy Stormfox!

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Replies (1)
Cielo
Cielo's reply25 Feb 2022, 13:21
Official
 Dear Kelly,, 

Thank you so much for your excellent review.

We are sure to give Sibongile the recognition that she deserves.

We hope to hear from you again soon.

Kind Regards
Customer Care